Returns & Refunds

We want every kit to arrive ready for a quiet evening. If something isn't right, we'll make it right.

Missing pieces, damage, or lights that don't work

Email us at neroza.shop@gmail.com with your order number and a photo of the issue. We'll send a replacement or issue a refund, at no cost to you.

Changed your mind?

You can return an unbuilt kit in its original packaging within 30 days of delivery for a full refund of the item price. Email us first and we'll send return instructions. Return shipping for change-of-mind returns is paid by the customer.

Refunds

Once your return is received and checked, we'll refund your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.